Vonage Death Throws?
Once can only hope.
The Internet phone company with more Consumer Affairs complaints than Hulk has SMASH, has gotten a break from a federal appeals judge. Apparently not content with simply screwing their customers, Vonage is also screwing Verizon out of their patents.
From the LA Times:
Hilton allowed Vonage to continue serving its 2.2 million customers while the company appeals, but said it couldn’t bring on new ones until it stopped using Verizon’s patented technology.
One of those patents is essential: The technology connects Internet phone customers to the public phone network.
Heh. I’m not a huge fan of Verizon, but at least when I call customer service they do something. Anyway, more bad news for Vonage:
Vonage already is losing 55,000 customers a month but has used its heavy marketing to attract more new customers than it lost.
See yas. I have every confidence that Vonage will lose the surplus customers as well. They simply don’t have the customer service mechanisms in place to be an effective company. In fact, I was left feeling as though the company was set up to receive your money and provide no service whatsoever.
I doubt it will take long for them to be replaced by companies that provide assistance when their services don’t meet customer expectations.
Oh, the glorious free market…
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